We want to ensure that our users are 100% happy with our services. Did you purchase the 3 month or 1-year SkinHealth Program and are you not satisfied with your purchase, did you not receive the service you purchased, or do you feel you are entitled to a refund? Please reach out to us within 30 days of your purchase to request a refund. Please contact us at support@dermrpo.com.au and we will be happy to help you!